At Practice Growth Agency’s recent London seminar for practice managers and owners, a recurring theme was how to ensure team cohesion. It seemed in the case of one practice that issue was almost insurmountable, and for another practice it appeared to be a relatively obscure subject. For both those attendees, however, the issue of failing teams rang loud bells and they wanted to know more. Our Managing Director Kevin Coyle, touched upon several principles to ensure practice te

Investing in customer service is money and time well spent. It is true that a potential client calling your business will form an opinion in less than three seconds about you or your staff, based on that initial call. It is therefore vital that anyone answering the practice telephone is ready with a pen and paper, a listening ear in readiness to assist and give information. The practices you are competing against (many now under a corporate banner) pour numerous man-hours an